Customer Service Representative (Phone Support) – English Market

Customer Service Representative (Phone Support)  – English Market

We are the world‘s leading eyewear e-retailer currently seeking a Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):

• Work with customers daily via Phone.
• Handle retail customer service inquiries mainly for English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.

The Successful Applicant:

• Fluency in verbal and written English; additional language is an advantage
• Excellent time management and documentation skills
• Customer service experience preferred
• Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evening)
• High speed stable internet connection
• Minimum 6-month commitment

Job Description:

• This job requires a patient and stable work style and consistency in dealing with repetitive routines. 
• The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. 
• A customer service, team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. 
• The focus is on working comfortably under close supervision within a stable, secure team. 
• The key to this position is in outgoing, friendly, genial interaction with a wide range of people.  The nature of that interaction requires a selfless sympathetic interest in others.  
• The work requires patience, stability, and consistency, with much interaction with others over long periods.  
• There is a strong need for team interaction and involvement, and a relatively low requirement for independent initiative and action.